Help Center — Answers From Our Workroom

Over twenty years and 2,000+ orders, buyers keep asking the same good questions. This page collects our answers — the same ones we give one-to-one, written down so you can check them at 11 p.m. before you order.

Measure & fit

Measuring questions, answered — inside mount, outside mount, crown molding, the W × H format we need, and what happens if you get it wrong.
The full measuring guide — the illustrated step-by-step.

Fabric & colour

Fabrics and swatches, answered — what we sew with, why screens lie about colour, and how free swatches solve it.
Compare all fabrics · Order free swatches

Installation

Installation questions, answered — what is in the box, how the brackets work, and troubleshooting.
Installation guide · Troubleshooting

Orders, lead time & shipping

Every shade is made to order and sewn in 10 days or less in our Toronto workroom; transit adds 7–14 days depending on where you are. Details: lead time, shipping and returns.

Still have a question?

Ask us directly — contact page or designer@loganovashades.com. A real person from the workroom answers, usually the same day.