Help Center — Answers From Our Workroom
Over twenty years and 2,000+ orders, buyers keep asking the same good questions. This page collects our answers — the same ones we give one-to-one, written down so you can check them at 11 p.m. before you order.
Measure & fit
Measuring questions, answered — inside mount, outside mount, crown molding, the W × H format we need, and what happens if you get it wrong.
The full measuring guide — the illustrated step-by-step.
Fabric & colour
Fabrics and swatches, answered — what we sew with, why screens lie about colour, and how swatches solve it.
Compare all fabrics · Order swatches
Installation
Installation questions, answered — what is in the box, how the brackets work, and troubleshooting.
Installation guide · Troubleshooting
Orders, lead time & shipping
Every shade is made to order and sewn in 10 days or less in our Toronto workroom; transit adds 5–7 business days depending on your region. Details: lead time, shipping and returns.
Quick answers
Can you make a custom size or something not shown on the website?
Yes — everything is made to order. Send us your measurements (width × height) and your fabric or color choice, and we'll confirm the details with a quote. Email inspiration photos to designer@loganovashades.com.
Can I order fabric samples before buying?
Yes, and we recommend it. Order samples from our swatch listing and list the fabric names and colors you'd like in the order note. Samples ship by UPS or courier and usually arrive in 3–5 days.
How long will my order take, including shipping?
Production takes 7–10 working days, since every shade is made to order. Designer fabrics noted on the product page add about 14 days for material sourcing. Shipping is free by UPS ground and takes 5–7 business days depending on your region — we send tracking as soon as your order ships.
Do you offer free shipping?
Yes — free standard ground shipping on all orders within North America.
Do you accept returns or exchanges?
Because every product is custom made to your specifications, we don't routinely accept returns. But if something isn't right, contact us — in many cases we can adjust, repair, or offer a 50% replacement. See Our Promise for details.
What fabrics do you work with?
100% linen, faux linen, cotton, silk and sheers, in a wide range of colors. We can also source custom fabrics — tell us what you have in mind and we'll match it or suggest alternatives.
Do you offer blackout lining?
Yes. Standard lining is polycotton; for full blackout, add the blackout lining upgrade to your order.
What is your warranty?
Every shade comes with a 1-year limited warranty covering workmanship and mechanisms. And our support doesn't end there — whether it's year 3 or year 10, reach out and we'll send replacement parts, a how-to video, or walk you through a quick fix. Most repairs take minutes.
Still have a question?
Ask us directly — contact page or designer@loganovashades.com. A real person from the workroom answers, usually the same day.